At BQM, our commitment to unparalleled cleaning quality is unwavering. We achieve this through a rigorous system of performance reviews and valuing customer feedback. Each member of our team is held to the high BQM Cleaning Standard, ensuring consistency and excellence in every service we provide. Your satisfaction is paramount to us, and we welcome any feedback or suggestions for improvement. Should you ever feel something needs changing, please don’t hesitate to contact us. We’re here to ensure your experience with us is nothing short of exceptional.

At BQM, we leverage cutting-edge technology to ensure a seamless and efficient cleaning experience. Our online booking system enables customers to receive quotes in as little as 60 seconds for most of our services. You can conveniently book appointments according to your schedule, including arranging for commercial services outside of business hours. Our user-friendly platform also allows for easy cancellation or modification of services. Excitingly, we’re on the verge of launching the BQM Cleaning App, offering an even more convenient and accessible way to book services and communicate with our team. Additionally, we constantly update our cleaning methods and implement AI technology to enhance the customer experience, ensuring you receive the most efficient and effective service possible.

At BQM, customer satisfaction is at the heart of everything we do. We understand the importance of addressing any service issues promptly and effectively. If a customer is not entirely satisfied with our service, we encourage them to contact us immediately. Our policy is to respond swiftly, assess the situation, and take necessary actions to rectify any problems. This may include sending a team to re-clean, adjust future service plans, or offer other solutions tailored to the customer’s needs. Our goal is always to ensure that every client is happy with the outcome and feels valued and heard.

Absolutely. At BQM, we believe that our responsibility extends beyond just delivering high-quality cleaning services. After completing a job, we engage with our clients through a follow-up email or text. This allows us to gather valuable feedback on your experience with our services. It’s a crucial part of our process, helping us to continually improve and ensure that every aspect of our service meets your expectations. While we strive to get it right the first time, this follow-up also gives you an opportunity to inform us if there’s anything more we can do for you. Your satisfaction and feedback are vital in helping us maintain the high standards BQM is known for.

At BQM, the safety and well-being of our clients and staff are paramount. We adhere to strict safety protocols to ensure a secure and healthy environment during every cleaning service. This includes the use of safe cleaning products, personal protective equipment for our cleaning professionals, regular training on the latest health and safety guidelines, health screenings for our staff, and client safety protocols. Our safety measures are continually reviewed and updated to align with the latest health guidelines and best practices, ensuring a safe experience for everyone involved.

At BQM, we understand that each client has unique cleaning needs. While our range of services is comprehensive, we also offer the flexibility to tailor our services through various add-on options, both for house and commercial cleanings. During the booking process, clients can easily select these add-ons to customize their cleaning package. For any specific comments or special requests, there is a dedicated section at the bottom of our service booking or quote page where clients can provide details. We encourage you to use this space to inform us of any particular preferences or requirements. However, if your request involves significant changes to the service or something outside our standard offerings, we kindly ask that you contact us directly. This allows us to discuss and understand your needs more thoroughly and determine the best way to accommodate them. Our goal is to strike a balance between offering tailored services and maintaining the quality and efficiency BQM is known for.

At BQM, we utilize a balanced mix of both in-house employees and carefully selected contractors to deliver our cleaning services. All our employees undergo rigorous in-house training to meet BQM’s high standards. As for our contractors, they are chosen based on stringent criteria and must successfully pass a performance review before joining our team. This blend ensures that every service delivered under the BQM name meets our exacting standards of quality and efficiency, regardless of whether it’s an employee or a contractor performing the task.

At BQM, we place immense importance on the quality and reliability of our cleaning staff. Our vetting process is comprehensive, ensuring that every team member, whether an employee or a contractor, meets our high standards. This process includes thorough background checks and a rigorous performance review for contractors. Once on board, our employees undergo extensive in-house training that covers our cleaning methods, customer service standards, and eco-conscious practices. For contractors, we ensure they align with our standards and continuously monitor their performance to maintain our quality benchmarks. This dual approach of careful vetting and detailed training ensures that every BQM team member is well-equipped to provide the highest level of service to our clients.

At BQM, we ensure that you always have a clear and direct line of communication for any queries or issues. Your primary point of contact will be our dedicated customer service team, which can be reached through various channels for your convenience. You can contact us via phone, email, or through our website. We also provide an online chat option for immediate assistance. Our customer service team is trained to handle your inquiries efficiently and route them to the appropriate department if needed, ensuring that your concerns are addressed promptly and effectively. We’re committed to providing you with timely and helpful responses, maintaining an open and transparent line of communication at all times.

At BQM, we are fully committed to the safety and well-being of our staff and adhere to all local regulations regarding insurance. For our contractors, we mandate that they carry all necessary insurances, ensuring full compliance with local regulations. This not only protects them but also provides peace of mind to our clients. As for our employees, BQM has comprehensive insurance coverage in place, including Workers’ Compensation. This ensures that in the unlikely event of an on-job incident, our team is well protected, further solidifying our commitment to a safe and responsible work environment.

At BQM, we believe in recognizing the hard work and dedication of our team members. Therefore, any tips given by our clients go directly to the team members who provided the service. This policy ensures that those who contribute directly to your positive experience with BQM are rewarded for their exceptional efforts. We see this as an important way to not only incentivize our staff but also to show our appreciation for their commitment to delivering outstanding cleaning services.