Serving all of Central Oregon (Bend, Redmond, Sunriver)

Privacy Policy

Effective Date: 1/1/25
Last Updated: 2/18/25

Bend Quality Maintenance (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, BendQualityMaintenance.com, (the “Website”), or engage with our services.

By using our Website, you consent to the collection, use, and disclosure of your information as described in this policy.


1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information You Provide

We collect personal information when you voluntarily provide it to us, such as when you:

  • Fill out a contact form
  • Request a quote
  • Sign up for promotions or newsletters
  • Book a cleaning service
  • Contact us via email, phone, or chat

The types of personal information we may collect include:

  • Name
  • Business Name
  • Phone Number
  • Email Address
  • Service Address (if applicable)
  • Payment Information (if applicable, but not stored directly by us)
  • Any other information you provide in communication with us

b. Information Collected Automatically

When you visit our Website, we may automatically collect certain data, including:

  • IP Address
  • Browser Type & Device Information
  • Pages Visited & Time Spent on Site
  • Referring Website (if applicable)
  • Cookies & Tracking Technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:
✅ Provide, operate, and maintain our services
✅ Process bookings, inquiries, and payments
✅ Communicate with you regarding services, promotions, and updates
✅ Improve our Website and customer experience
✅ Prevent fraudulent transactions and ensure website security
✅ Comply with legal obligations

We do not sell or rent your personal information to third parties.


3. How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share information with trusted third-party providers who help us operate our business (e.g., payment processors, marketing tools, scheduling software).
  • Legal Compliance: If required by law, we may disclose your information in response to legal requests, court orders, or government investigations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

We require all third-party service providers to maintain the confidentiality of your data and comply with privacy laws.


4. How We Protect Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Security measures include:
🔒 Secure servers & encryption protocols
🔒 Restricted access to personal data
🔒 Regular security audits & monitoring

However, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your information, you use our Website at your own risk.


5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
🍪 Understand website traffic & improve user experience
🍪 Remember user preferences for future visits
🍪 Track ad performance & retarget visitors

Managing Cookies

You can disable cookies in your browser settings, but some features of our Website may not function properly if you do.


6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access & Correction: You can request to access or update your personal data.
Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking “Unsubscribe” in our emails.
Data Deletion: You may request deletion of your personal data, subject to legal retention requirements.
Do Not Track Requests: Some browsers allow you to send “Do Not Track” signals, but we do not currently respond to these.

To exercise your rights, contact us at [your email or contact form link].


7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before submitting any personal data.


8. Children’s Privacy

Our Website is not intended for children under 13 years old. We do not knowingly collect personal data from minors. If we learn that a child has provided personal data, we will delete it immediately.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.


10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.